If you would like to return or exchange your purchase for any reason, please follow the returns procedure below.
Returns or exchanges are accepted on goods within 7 days from the date of receiving your order. Items not received within the period will not be accepted. Items must be in original condition.
We are unable to accept returns or exchanges on any sale items that are discounted greater than 29% off.
Please see a list of requirements before Rachel Gilbert can accept a return garment back:
- All Tags must remain in place and secured Garments including the `returns tag`
- If the returns tag is not secured on the garment the return will not be accepted
- Garment must not have been worn or altered
- Garment must not have been dry cleaned, spot cleaned, washed or dried
- All returns must be accompanied by a returns form
- All returns must be accompanied by a returns authorisation number
- All returns must be accompanied by a receipt.
- Please email us at email@example.com to obtain a Return Authorisation Number (RA Number). You must notify us of the reason for the return and if you require an exchange or refund.
- PLEASE NOTE: Return Authorization Numbers cannot be obtained over the phone, so please ensure you email only.
All deliveries come with a Online Store Returns Form. This must be completed and sent to us with your return.
We can only exchange items for a different size in the same style and colour, subject to availability. When the new size requested is not available, we will issue a credit note. When requesting a RA Number, please specify the size you require. If you wish to exchange for a different style, we would recommend returning your purchase for a refund.Returning the Product
(Please ensure you enclose the below)
Send Your returns to:
- The Product
- The receipt which was received on purchase
- The Return Authorization number
- The completed online shop authorization form
3a, 32 Ralph Street
Alexandria NSW 2015
We are unable to accept returns or exchanges on any sale items that are discounted greater than 29% off. Returns must only be sent to the above address in order to be processed. Goods will only be received with a valid Online Store Returns Form and RA number.
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase, depending on the option requested by you. You will receive email notification of this.
We DO NOT refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be re-sent at our cost. Your own return postage costs are not refundable.
We recommend that all items are tried on by you on receipt to ensure that you are able, if required, to exchange or return them to us within the required 7 day period from purchase.
Gifts Vouchers: Gift vouchers may not be returned and are valid for 1 year only from the date of issue.